Complimentary Discreet Delivery

Enjoy free, worldwide shipping with absolute discretion. Your animal‑inspired pleasure device arrives in an unbranded outer box—no hints about what’s inside. Inside, it’s safely housed in a protective black storage case, preserving its whimsical design and ensuring long‑term care.

Shipping Coverage & Carriers

• Global Reach: We ship to nearly every country. Certain models may be subject to local restrictions.
• Trusted Couriers: Delivered via UPS, FedEx, or DHL for prompt, reliable service.
• Military Addresses: APO/FPO service is temporarily unavailable; we’re working to reinstate it shortly.

Typical Transit Times

• United States Estimated Delivery Time: 10-12 business days
• Canada Estimated Delivery Time: 10-15 business days
• Europe (UK, Germany, France, Italy, Spain, etc.) Estimated Delivery Time: 9-12 business days
• Australia Estimated Delivery Time: 10-12 business days
• Asia (Japan, Singapore, Philippines, Thailand, Vietnam, South Korea, Hong Kong, Taiwan, Macau) Estimated Delivery Time: 6-10 business days

Shipping Rates

• All Orders: Free, discreet delivery—no hidden fees.

Order Changes & Cancellations

• Cancellation Window: You may cancel within 24 hours of purchase. Email us immediately at support@dimvra.com to request cancellation.
• Modifications: Need to change your shipping address or item selection? Contact support as soon as possible; we’ll do our best to accommodate before shipment.

Returns & Refunds

• Hygiene Policy: For sanitary reasons, only unopened items in their original packaging are eligible for return.
• How to Return: Email support@dimvra.com to obtain a return authorization and detailed instructions.
• Refund Processing: Once we receive and inspect your return, refunds are issued to the original payment method within 5–7 business days.

Have any questions about shipping, privacy, or returns? Our support team is here to help—reach out anytime!

Thank you for choosing dimvra! We appreciate your decision to complete your purchase with us. To ensure every transaction is safe and private, we’ve implemented the latest payment‑encryption technologies and secured our website with SSL (HTTPS) to prevent any data leakage.

We partner with leading global banks and e‑commerce payment specialists to provide you with reliable, seamless processing. Currently, we accept:

• PayPal
• Credit & Debit Cards (Visa, MasterCard, American Express, Discover, and more)

For full details on how your payment is handled and the banks we work with, please see our dimvra Payment Details below.