We prioritize your privacy. Your order will arrive securely packaged in plain brown boxes without labels, logos, or any indication of intimate products inside.
DIMVRA Global Shipping
🌍 Standard Shipping Information (Ships from China)
Order Processing Time: All orders are processed within 24-48 business hours and shipped within 48-72 business hours (excluding weekends and holidays).
📦 Delivery by Region:
United States
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Estimated Delivery Time: 10-12 business days
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Shipping Cost: Free Standard Shipping
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Carriers: YANWEN, UPS, 4PX
Canada
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Estimated Delivery Time: 10-15 business days
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Shipping Cost: Free Standard Shipping
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Carriers: YANWEN, 4PX, Canada Post
Mexico (South America Region)
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Estimated Delivery Time: 10-20 business days
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Shipping Cost: Free Standard Shipping
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Carriers: YANWEN, 4PX, UPS
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Customs Notice: Import duties may apply and are the buyer’s responsibility. Please check your email after placing your order and upload clearance documents within one week if notified to avoid returns.
🌏 Asia (Japan, Singapore, Philippines, Thailand, Vietnam, South Korea, Hong Kong, Taiwan, Macau)
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Estimated Delivery Time: 6-10 business days
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Shipping Cost: Free Standard Shipping
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Carriers: YANWEN, 4PX,UPS, Local Specialized Logistics
Australia / 🇳🇿 New Zealand
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Estimated Delivery Time: 10-12 business days
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Shipping Cost: Free Standard Shipping
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Carriers: YANWEN, 4PX, UPS
Europe (UK, Germany, France, Italy, Spain, etc.)
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Estimated Delivery Time: 9-12 business days
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Shipping Cost: Free Standard Shipping
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Carriers: YANWEN, UPS, DHL, DPD, 4PX
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DPD
🏝️ Remote Islands (e.g., Norway, Iceland, Alaska, Hawaii, Puerto Rico)
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Estimated Delivery Time: 10-20 business days
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Shipping Cost: Free Standard Shipping
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Carriers: YANWEN, UPS, 4PX
❌ Not Currently Shipping To:
Due to religious, cultural, and logistical restrictions, we do not ship to Africa or the Middle East.
⚠️ Important Notes:
- Liquid products are only available for shipping to Japan, New Zealand, Australia, Singapore, the UK, Mexico, and EU countries.
- You may be charged additional taxes based on your region’s tax laws. These costs are out of our control.
- Parcels may be randomly inspected by customs. Please monitor your email and upload any required clearance documents within one week to avoid delays.
- We do not deliver to P.O. boxes. Please provide a complete and valid street address.
- Delivery times may be affected by force majeure events (e.g., natural disasters, pandemics, wars), which are not included in standard delivery estimates.
Shipping FAQs
Some common questions about shipping.
Is Packaging Discreet?
Why hasn’t my order shipped yet?
Orders are typically processed within 24-48 business hours and shipped within 48-72 business hours. If there is a delay, it might be due to peak seasons or special circumstances. We will process your order as soon as possible. You can contact us for the delay reason at any time.
How can I track my package?
Once your order ships, you'll receive a tracking number via email. Click the provided link or enter the tracking number directly on the carrier’s website for updates. Note: Tracking details may take 1-3 business days to appear. If delays persist, please contact customer support.
My package shows delivered, but I don’t have it.
If your tracking status indicates delivery but you haven’t received the package, first check nearby areas like porches, mailboxes, garages, or with neighbors or family members. If it’s still missing, please contact the shipping carrier directly, then reach out to us for further assistance.
What should I do if my item is damaged or incorrect?
All items are carefully inspected and securely packed. If your package arrives visibly damaged, take photos or videos immediately and contact the carrier to report the issue. If the package appears intact but the product is damaged or incorrect, please send photos/videos and your order number to our customer service. We’ll resolve it within 48 hours.